Flexible, transparent pricing for everyone

We accept all major credit and debit cards. We also support Cash App Pay, Link, and several local bank payment methods, including Bancontact (Belgium), EPS (Austria), iDEAL (Netherlands), Przelewy24 (Poland), SEPA Direct Debit (Europe), and bank transfers.

Refunds are handled on a case-by-case basis. If you have a question about a refund, please reach out to our support team and we’ll be happy to review your situation and help!

Yes, Heartbeat charges a transaction fee based on your plan (Build 5%, Grow 2.5%, Scale 1.25%), which is added on top of Stripe’s standard credit card processing fee (typically 2.9% + 30¢ per transaction).

Yes, accounts connected to Stripe are able to accept international payments from customers around the world when your business is set up in a country where Stripe is supported. Businesses using Stripe can accept payments in multiple currencies and from customers in many countries, helping you sell globally. Learn more here.

Yes. We support self-serve migration of payments, content, and members.

You can migrate key parts of your community, including subscriptions and payment data, content like courses, events, and more. Our team is available to support and guide you as needed.

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No. You are not charged per community member of any kind.

You can access your invoices and receipts in Heartbeat by going to Settings → Platform → Billing and clicking Manage Billing. This opens your Stripe billing portal, where you can view your subscription details. Scroll to the bottom of the page to see and download all invoices.

If you haven’t upgraded by the end of your free trial, your community will be deactivated. Communities that remain inactive for 30 days are automatically deleted.

Yes, we offer a 14-day free trial. No credit card is required. During the trial, you can upgrade to a paid plan.

You can choose to pay for your plan on a monthly or annual basis. Choosing annual billing saves you 17% on the Build and Grow tiers, or 10% on the Scale tier. You can switch between monthly and annual billing at any time. If you switch billing frequencies, any necessary prorations or refunds will be applied.

Heartbeat offers secure, in-platform video hosting so your content stays protected.

Instead of relying on external links, you can upload videos directly from your device and share them seamlessly with your community. Native video hosting is available as a $19/month add-on, which includes 50 hours of storage. It’s also included in higher-tier plans, with 50 hours on the Grow plan and 200 hours on the Scale plan. You can choose the option that best fits your needs as your community grows.

Learn more.

The choice is yours! When creating a course, you'll walk through a process to set up the overall structure of how you will deliver content.

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You can choose from 2 different course structures:
Evergreen: Always available courses. Lessons can be dripped out over time.

‍Cohort-Based: Courses run with fixed start and end times. (i.e. bootcamps, fellowships, etc.)

Learn how to set up courses.

As an admin, you'll have access to analytics around engagement, onboarding information, course participation rates, and event information.

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‍📊 Learn more about community analytics
‍🎓 Learn more about course analytics

Most communities launch in 5–7 days, with more complex setups taking up to 2 weeks.

With Pulse, your AI co-builder, you can quickly set up your community, structure your content, and get everything launch-ready in hours.

We also provide checklists and templates for things like events, docs, and workflows to help you get up and running quickly.

‍⚡️ Learn more about templates here

Yes, it’s your choice! You can make event pages public or private.

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Setting your event to public will allow you to share the event page with people outside the community. Public events are often used as a marketing tool to funnel new leads into the community.

Yes, Heartbeat was created for every community builder — from beginners to veterans. Our customers are coaches, course builders, creators, entrepreneurs, experts, and more! Join a live walkthrough and see how Heartbeat can grow your business. 🗓️ Schedule time here

Yes! Heartbeat has built-in features to help keep your members engaged.

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Use Workflows to help power your community through automated DMs, emails, and popups!

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Learn more about Workflows & Templates ↗

Yes! You can set up different membership tiers & Heartbeat helps you tailor the community experience to each tier.

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Offer different events, courses, discussions, and more — all segmented by membership level.

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‍💰 Learn about Heartbeat Payments here
🔐 Learn about setting up Access Groups here